American Airlines Internship | Industrial Engineering Intern, DFW

American Airlines

Job Description

The Customer Experience team provides analytical and industrial engineering support to our airport locations across the world. Our goal is to maximize productivity and efficiency while providing optimal customer service.

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:




• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.




• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.




• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.




• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.




• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Identify, analyze and recommend solutions to operational and process challenges within the airport environment and supporting departments




• Develop and maintain airport staffing models to analyze manpower requirements and provide accurate headcount forecasts




• Perform time and motion studies and analyze results to make recommendations to change standards and processes




• Evaluate the implications of strategic projects such as capital expenditures and process and technology changes




• Complete ad-hoc projects and analyses as assigned

Job Requirements

• Pursuing an undergraduate degree in Industrial Engineering




• Highly proficient in use of Microsoft Office software, including Access, Excel, Word and PowerPoint




• Strong leadership and organizational skills




• Excellent quantitative and analytical skills with an aptitude for problem solving




• Strong written and verbal communication skills, with ability to effectively interact with employees at all levels of the organization




• Ability to work effectively, meet deadlines, and shift priorities appropriately in a fast-paced, dynamic work environment with great attention to detail




• Able to work independently with minimal supervision




• Experience with SQL and simulation software is a plus

Job Details

Company: American Airlines

Employment Type: Internship

Job Location: Dallas, TX, USA

Apply