Job Description
American Airlines is seeking Full Time Home-Based Representatives in the Miami, FL metro area.
Reservations Representatives sell American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their travel-related needs. They apply sales techniques while providing schedules, fare and flight information to our customers in a manner that meets the standards of high customer service as outlined in training and the call handling guidelines.
Successful Reservations Representatives care for people on life’s journey by connecting with customers and providing solutions to their travel needs.
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Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
This position allows you to work from your home office and requires you to remain at your workstation for extended periods of time. American Airlines is a 24-hour operation. Schedules will likely include weekends, holidays, day and evening shifts, and could vary throughout the year. You will be required to work from the American Airlines Miami International Airport Cargo facility.
Job Requirements
Must be at least 18 years of age
High school diploma or GED required
Must live and work within a seventy-five (75) mile radius from Miami International Airport
Ability to work a variety of shifts, including p.m. shifts, weekends and holidays assigned by seniority according to our 24-hour operational needs, and overtime as required
Ability to read, write, fluently speak and understand the English language
Ability to perform duties while remaining at a workstation for extended periods of time
Ability to concentrate on details and handle multiple tasks with accuracy while providing outstanding customer service
Self-disciplined and accountable for performing job functions with minimal supervision
Resourceful and skilled in problem-solving and be able to handle difficult/stressful situations
Previous Reservations or Customer Service experience in a call-center environment is desired, but not required
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