Job Description
American Airlines is seeking Full Time Customer Assistance Representatives at the Phoenix Sky Harbor Airport
Duties and Responsibilities
Your main responsibilities in this role include the following:
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:
Accepting, checking and tagging customers’ baggage at kiosks
Processing and completing credit card baggage transactions at kiosks
Assisting customers with self-service kiosk check-in and kiosk baggage processing
Queuing lines in ticket counter areas
Accepting and activating customers’ self-tagged baggage
Performing clearance and verification of documents at kiosks
Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement
Work shifts that include irregular and/or extended hours, weekends and holidays
Job Requirements
High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver’s license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
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