Job Description
Virgin Atlantic Cargo is a £300m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ focused on contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.
In this exciting role as Cargo Operations Manager you’ll be responsible for leading Virgin Atlantic Cargo’s operational delivery for Seattle; ensuring operational excellence by developing and implementing processes and procedures that deliver the operational aspect of our product, while adhering to all regulatory standards in terms of safety, security and technical compliance.
Working with a combination of key stakeholders you'll be responsible for negotiation and agreement of contractual and commercial terms of all sub-contracted suppliers in the region as well as ensuring adherence and accountability to their contractual obligations.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Accountable for ensuring all aspects of operational activity for the region adheres to the appropriate security regulatory standards. This requires a thorough, detailed and current knowledge of all CBP/FAA/USDA regulatory standards and procedures.
Development and maintenance of good working relationships with the appropriate personnel within CBP, FAA, USDA and Virgin Atlantic’s Security hierarchy (e.g.: Virgin Atlantic’s Head of Security) as above.
Accountable for ensuring all aspects of our operational activity for the region adheres to the appropriate safety regulatory standards along with those mandated internally at Virgin Atlantic.
This requires a thorough, detailed and current knowledge of all IATA/IOSA regulatory standards and procedures.
Development and maintenance of good working relationships with the appropriate personnel within IOSA & Virgin Atlantic’s Safety hierarchy (e.g.: GM Safety, Security and Compliance)
Create, deliver and maintain a culture of “operational excellence” among the direct team and supplier partners, to drive delivery of a differentiated operational product.
To be accountable for the delivery of a technically compliant operation for the region.
Ensure suppliers are customs compliant and held accountable for any failures to operate within the bounds of their respective regulatory authorities.
Understand the requirements established by CBP/ACE and the system used to communicate with CBP.
Design and implement strong processes to performance manage all 3rd party suppliers in the region, to ensure operational delivery to agreed standards, including the following:
IATA Quality Processes and Standards and manage the Import Milestones established by Virgin Atlantic.
Agree, implement and delivery of Service Level Agreements and processes for reviewing performance
Assist with the procurement process for ground handling and transportation.
Ensure effective processes are in place to verify and control all operational costs for the region.
Leads the drive for efficiencies and cost reductions within area of control and boundaries of regulatory compliance and product standards.
Ensure effective and streamlined processes in place for accurate invoicing and sign off with suppliers and VAA AP dept. for BAU and ad hoc arrangements.
Job Requirements
Knowledge with IATA Live Animal Regulations.
Excellent knowledge of both international imports and exports documentation.
Strong knowledge of import/export documentation and U.S. Governmental agency requirements.
Excellent computer skills with MS Office packages including PowerPoint, Excel and Word.
Self-motivated individual with the ability to travel by car, plane and/or train if required.
The right to live and work in the USA
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