Job Description
Virgin Atlantic Cargo is a £300m business connecting retailers, manufacturers, and growers with their consumers worldwide. We are a ‘business within a business’ focused on contributing towards Virgin Atlantic’s overall revenue. Our teams across the globe are the essential ingredient in separating us from the rest, building our reputation for excellence and best-in-class service delivery.
This exciting role is responsible for all US and Caribbean voice and email transactions for bookings, quotations, interline, trucking and general enquiries ensuring both individual and departmental interactional and transactional targets are met. These targets include, but are not limited to, productivity, revenue generation and customer satisfaction.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Create, quote, amend and give routing advice for all cargo booking and quotation enquiries through voice and email channels in line with department KPI’s. These include specialist products, for example the transportation of pharmaceuticals, Human remains, high value, or vulnerable shipments.
Maximise every revenue opportunity though price negotiation, upselling, quote conversation and providing solutions to customers individual needs by working closely with Sales and Revenue Optimisation teams.
Providing exceptional customer service using your knowledge of our network, product and service offering.
Building relationships with customers as you will sometimes speak to the same person several times a day.
Job Requirements
Cargo experience with proven experience working within a similar or sales-based role.
Outstanding customer service with strong written skills.
Previous contact centre and/or sales experience would be advantageous.
An understanding of Cargo Revenue Management.
Excellent interpersonal, communication and relationship building skills.
A team player who has strong attention to detail.
Highly organised with an ability to manage your workload efficiently.
Persuading and influencing others based on facts and evidence.
Excellent proficiencies in excel, teams, outlook and other Microsoft applications.
Knowledge of cargo booking systems beneficial.
