Job Description
We are looking for an experienced Retail Assistant – Duty Free that will be responsible to provide excellent customer service experiences daily to join our Duty Free Team.
Duties and Responsibilities
Your main responsibilities in this role include the following:
Greet customers and make them feel welcome.
Maintain a clean, organized, and comfortable environment.
Be attentive to customers, providing answers to any questions.
Assist shoppers with merchandise (proper sizing, color choices, collecting items from back inventory if needed, etc.)
Ensure products are a good fit for the customer needs.
Restock items that are running low and maintain proper display appearances.
Assist with inventory counts and placement of new products, including new in-store products or window displays.
Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary).
Keep a watchful eye for theft or mishandling of merchandise; act according to company policy.
Ensure customers are well-informed on any current sales, rewards programs, and store return policy.
Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system.
Job Requirements
Minimum High school diploma or GED equivalent preferred.
Excellent Verbal and Written Communication in English.
Minimum 2 years’ experience in retail and/or sales experience preferred.
Computer literate and comfortable using POS systems.
Strong interpersonal skills.
