American Airlines Careers | Customer Service Coordinator Job, New York JFK

American Airlines

Job Description

American Airlines is seeking Full Time Customer Service Coordinators at the John F. Kennedy International Airport

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:




• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.




• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.




• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.




• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.




• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner.




• Promotes and sells air travel to the traveling public or freight forwarders.




• Provides assistance with passenger check-in and cargo acceptance.




• Interprets government rules and requirements for domestic and international travel or cargo shipments.




• Meets and dispatches aircraft within established times.




• Provides assistance to distressed passengers and customers.




• Protects company property and revenue. Provides for safe travel.




• Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.




• Uses organizational skills to perform multiple tasks within a limited time period.




• Is self-motivated and requires minimal supervision.




• Responds and assists during security and emergency situations.




• Follows internal/external policies and procedures.




• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.




• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees.




• May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions.

Job Requirements

• High school diploma or GED




• Read, write, fluently speak and understand the English language




• Bilingual language skills required in some locations




• Applicable valid driver’s license as required by local authorities




• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable




• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable




• Ability to work irregular and/or extended hours, including weekends and holidays




• Must report to work on a regular and timely basis





Preferred Qualifications

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: New York, NY, USA

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