American Airlines Careers | Coordinator, Flight Service Job, DFW

American Airlines

Job Description

​​​This job is a member of the Flight Service Team, within the Customer Experience Division. The Coordinator, Flight Service performs a wide variety of administrative duties to support Flight Attendants and Flight Service management employees in the daily operation.

Benefits and Offers

• ​​Feel free to take advantage of all that American Airlines has to offer:




• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.




• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.




• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.




• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.




• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• ​​Responds to Flight Attendants general questions in person and by phone




• Files expense reimbursement, handles mail and FEDEX




• Provides Tablet support at the Crew Service Centers




• Assists in the coordination of Flight Attendant parking and Crew IDs




• Orders supplies and maintains the e-board in the crew rooms




• Works at the Crew Service Center and has interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries




• Assists the Duty Managers with all aspects of Flight Service operation




• Ensures office and crew room computers and equipment are in working condition




• In the absence of a Duty Manager, the Flight Service Coordinator will assume all Duty Manager administrative functions

Job Requirements

• ​​​​​​​​​High School diploma or GED equivalency




• 2 years' experience with PC, Sabre, DECS, and RES




• Independent judgement and decision making skills




• Knowledge of working with contract labor groups




• Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off




• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable





Preferred Qualifications




• ​​​​​Current or previous Flight Service, Crew Schedule experience

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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