Job Description
Winnipeg Finance is looking for new team members to join our exciting and growing Branch. Are you interested in expanding your skills within a Branch that provides financial support for continued education and encourages growth into other areas and positions within the Branch?
The Winnipeg office of Air Canada is the global accounting center for Air Canada, which also manages the related passenger revenue accounting and sales systems, general accounting and consolidated financial reporting requirements of Air Canada. The office is comprised of about 150 accounting and information system professionals. We work in a fast-paced environment with many exciting digital and e-commerce initiatives underway. We offer flexible start times and a mix of in person and remote work.
The current starting salary is $18.82/hour as per the IAMAW Finance Collective Agreement. Regularly scheduled pay advancements up to $25.01/hour, or higher in the event of promotion or growth into other positions.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Perform refund and credit functions in accordance with clearly defined procedures.
Provide professional, proficient service to external customers such as Travel Agencies, other airlines and Insurance companies.
Liaise with various internal departments such as Customer Relations, Reservation and Baggage Services.
Perform tasks based on provided training, reference documentation, and standard processes.
Determine refunds using manuals, tariffs, or other sources for pricing/investigation/determination.
Correspond with customers via email and on the telephone.
Job Requirements
Travel and Tourism Diploma
Minimum one (1) year office experience
Airline or travel industry experience an asset
Ticketing knowledge: Fares, Fare rules, taxation
Tariff training
Codes: Airline and City
GDS experience or Reservation system experience
Strong customer service skills
Ability to represent the airline with professionalism
Strong communication skills both written and verbal
Representing the best of the Air Canada Brand
Ability to not just multitask but to also anticipate process before directed to do so
Proficient in Microsoft Office
Ability to work independently and in a team environment
Ability to prioritize duties and use good judgement
Bilingual, an asset
Accounting, an asset
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