Job Description
This role is responsible for processing all Operational input processes and procedures for Import & Export Cargo, including liaising with Air Canada Cargo Customer Service Unit, Headquarter Departments, Warehouse personnel and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo
Your main responsibilities in this role include the following:
Duties and Responsibilities
Accept, assign and process all aspects of Cargo, for Inbound and Outbound flights
Process Hazardous, Valuable, Live, Perishable shipments for Inbound & Outbound flights
Process all relevant paperwork for Inbound and Outbound flights, including CVEDs for perishable shipments
Receive and answer queries from Customers, Warehouse personnel, Toronto Load Department, HMRC, etc. as required
Process Rack & Bond checks and process Bad Order Reports
Process Customs failures, check weight shipments, missing Cargo, as required
Ensure status processing of Inbound & Outbound Cargo comply with agreed Customer Service levels
Liaise with Transport Companies to book and transport UK / EU destined Cargo
Liaise with Customer Service Unit for direction with priority allotments / bookings
Assist Cargo Reception Agent as required
Maintain British Airport Authority Airside ID pass as required
Ensure compliance with ACU online training
Job Requirements
Previous Cargo experience an advantage
Good computer skills with a high level of accuracy
Good verbal and written skills
Must have an ability to use tact, good judgement and initiative
Must be a team player and represent Air Canada in a professional manner
Ability to work under pressure, plan workload and work to deadlines with minimal supervision
Wear Company uniform as prescribed and conform to Company grooming standard
Required to wear PPE in designated high-risk areas
Shift work with emphasis on flexibility to fit operational requirements
Must have the ability to work in the UK without restriction
Experience of WebLynx, Smartload, ABS, ETS would be an advantage
DfT Security trained
.jpg)