Senior Customer Services Assistant Job in Dubai | Emirates Flight Training Academy

Emirates Group

Job Description

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Ensure the delivery of service support services to a high standard. Identifying opportunities that will continuously improve all aspects of FM operations




• To be responsible for all external contractors in the building on a daily basis, Cleaning, Maintenance, Catering, Plant Maintenance and Pest Control ensuring all SLA’s and KPI’s are maintained.




• Carry out building & meeting room checks on a daily basis, ensuring any issues are dealt with in a prompt and efficient manner.




• Assisting the customer service department with office moves and other general adhoc projects.




• Ordering new furniture as and when required.




• Organisation of meetings: venue and welfare arrangements.




• Organise and maintain records for invoices, expenses and financial records.




• Act as point of contact for company departments and contractors ensuring lines of communication are maintained and regularly monitored – such as email, mail, telephone and helpdesk.




• Ensure attending contractors onsite have authority to work and have provided the correct health and safety documentation to commence work. Record contractor activities onsite.




• Support and assist the Customer Service Manager and the team with administration requirements.




• Liaise with service providers and contractors to ensure regular activities are undertaken e.g. recycling, courier services.




• Manage contractors, contracts and suppliers as directed to ensure service delivery.




• General health and safety duties including risk assessments, contractor monitoring and other statutory and not statutory site requirements.




• Attend training and course as directed by the Customer Service Manager.




• Assist with maintaining the property to an acceptable condition utilising the approved external M&E, cleaning, grounds & waste services and security contractors respectively ensuring that the site is fully operational at all times.




• Assist with the local management of Environmental matters to ensure targets are met such as recycling targets and any issues are resolved.




• Prepare for Health & Safety and Environmental audits.




• Carry out the building fire drills and ensure a maintained fire marshal system, organize Fire safety training with staff in line with legislation, organize First Aid training with staff in line with legislation.




• To ensure that Procedures are adhered to in relation to all purchase requisitions and invoices within Facilities.




• Ensure signage on site appropriate and current at all times.




• Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures as well as general Health & Safety




• Help with Event setups.




• To answer all department emails in a timely manner and ensuring the inbox is managed correctly

Job Requirements

• Administration.General administration : 3+ Years




• 10 Years schooling or equivalent




• Computer literate with MS word and ability to use e-mail, fax, etc.




• Ability to communicate in other foreign language will be advantageous.




• A valid UAE driving licence is preferred.

Job Details

Company: Emirates

Employment Type: Full-time

Job Location: Dubai, United Arab Emirates

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