Job Description
Under the direction of Airport Operations Supervisors, IRL is responsible for running the day to day operation of United’s BTW operation. Duties will include but not limited to assigning of jobs to RSEs, efficient utilization of equipment, coordinating flight arrivals & departures which includes safe loading/unloading of aircraft in accordance with CLP direction, directing activities in the baggage make up area, arrival docks and transfer baggage area, administration work as directed. This position is responsible for providing the required standards of service in connection with handling mail, aircraft movements, maintaining SOPs for arrivals and departures. This position as a working team member will have a focused objective towards meeting station and company’s operational and people goals. They will also ensure compliance of all company, regulatory and safety procedures as well as having a focused objective toward continuous improvement. Monitoring, coaching, guiding, reporting and documenting of the performance of RSEs. May be requested to perform other operations related activities. Will ensure communication links are maintained at all levels.
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Your main responsibilities in this role include the following:
Duties and Responsibilities
Responsible for upholding safety standards, including MOCHA audit completion, safety inspections and feedback to RSEs.
Responsible for arriving and departing flights, using new loading/unloading and scanning tools.
Responsible for the mail & cargo shuttle operation.
Responsible for the daily baggage arrivals/departures/connection area.
Ensuring you drive the performance to meet company’s performance metrics.
Allocation of staff where necessary including breaks, overtime in all areas.
Responsible for compiling and delivering daily briefings.
Follow and uphold PPE & uniform appearance standards.
Assisting in RSE interviews when necessary.
Assist supervisors with performance management, feedback and employee development.
Support the supervisor team with collateral and project work.
Participate and organize internal monthly safety meetings alongside supervisor as part of the Station Safety Action Team
Liaison and assist with service partners in above the wing team, SOC team for on time departure
Support with aircraft damage and employee injury investigation
Job Requirements
Ramp/Operational experience
Previous supervisory/leadership experience
Secondary School Education or equivalent school leaving certificate
Strong Customer Service focus
Sound Administration skills (Microsoft word, Excel, Emails) including detailed knowledge of Ramp procedures and the Security Implications
Tact and Diplomacy
Cultural Awareness of Work Force – Good Leadership skills
Strong Interpersonal Skills
Ability to work under pressure and multi-task as required
Teamwork
A good dependability record
Overall knowledge of United’s Aircraft Loading/unloading Procedures
Must be flexible, willing and able to work all shifts (early/late) on a rotating shift pattern
Must be fluent in English (written and spoken)
Must be legally authorized to work in the United Kingdom for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
