Southwest Airlines Careers | Sky Cap Job, Chicago (No Exp required)

Southwest Airlines

Job Description

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Provides friendly service to and maintains positive relationships with all internal and external Customers




• Works in a cooperative spirit to ensure the success of our Company




• Assists the Customer Service Agent in providing legendary Customer Service to people desiring to travel and utilize curbside baggage checkin.




• Responsibilities include greeting and assisting Customers in a polite and friendly manner




• Tagging Customers luggage




• Provides current and accurate flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal




• Writes irregularity reports as required




• Duties may vary due to the size and organization of the station




• Must be able to meet any physical ability requirements listed on this description.




• May perform other job duties as directed by Employee’s Leaders.

Job Requirements

• High School Diploma, GED or equivalent education required.




• Required: High School Diploma or GED




• Preferred: College coursework or degree would be an asset




• Must be able to obtain a SIDA badge and meet all local airport requirements.




• Ability to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces




• Ability to climb, bend, kneel and stand on a frequent basis and for extended periods




• Maintain the ability to wear prescribed uniforms




• Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.




• Able to read documents, follow instructions, learn and understand procedures, rules and regulations.




• Ability to work well with others as part of a team, meet the public, and work under stressful situations.




• Must be aware of hazardous situations and be able to handle emergencies as needed.




• Must work under tight time constraints.




• Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook.




• Must be able to perform all job functions within a limited space.




• Must possess good written and oral skills.




• Must be able to communicate information and instructions verbally by telephone, face to face or via radio equipment.




• Must be able to comply with Company attendance standards as described in established guidelines.






OTHER QUALIFICATIONS




• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines




• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986




• Must be at least 18 years of age




• Must be able to comply with Company attendance standards as described in established guidelines




• Ability to work shift work and/or overtime




• Foreign language skills are desirable

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Chicago, Illinois, United States

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