Southwest Airlines Careers | Customer Success Consultant, Dallas

Southwest Airlines

Job Description

Proactively work in partnership with the Field Sales Team to co-create, execute, and manage contract implementations and long term business traveler engagement strategies in an effort to maintain and grow revenue with an assigned portfolio of accounts. Responsible for increasing Business Traveler engagement by aligning customized offers to Customer needs and priorities. Build and maintain long-term relationships with Customers, and ensure that Account contractual revenue goals are achieved.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Communicate effectively and proactively with Customers; delivering insights, opportunities, and recommending long term account level engagement campaigns




• Partner seamlessly with Account Managers, Sales Analytics and Leadership to deliver revenue generating account engagement strategies and tactics




• Develop relationships externally with key travel decision makers and influencers to ensure fluid communication with intent to drive revenue




• Partner with Sales Operations to execute programs, playbooks, campaigns, and new collateral




• Play an active role in the sales cycle; specifically during qualifying, implementing, negotiating, and managing performance stages




• Co-create and deliver contract implementation strategies




• Identify success metrics and define compelling engagement initiatives that drive growth are strategically aligned to Travel Program priorities




• Keep informed on industry news, trends, products, services, competitors, and relevant information




• Demonstrate confidence in presenting internally and externally to various levels of Leadership




• Proactive in identifying revenue generating opportunities with Accounts in assigned Territory




• Onboard, train, and mentor new Customer Success Consultant Team members




• May perform other job duties as directed by Employee�s Leaders

Job Requirements

• Subject matter expert level knowledge of Southwest Airlines business traveler products and services, to include Loyalty Programs and offers, Fare Products, etc.




• Ability to consistently build and execute creative and strategic long term business traveler engagement strategies




• Knowledge of the principles and methods for showing, promoting, and selling products or services including strategy and tactics, product demonstration and sales techniques.




• Skilled in using logic and reasoning to identify opportunities, alternative solutions or conclusions to problems through problem solving and critical thinking




• Skilled in building meaningful long term, mutually beneficial relationships with Travel Managers within assigned Territory




• Skilled in planning and organizational skills




• Ability to follow through with assigned action items




• Ability to listen, understand, and communicate ideas presented in writing and/or in speaking with others




• Ability to derive creative ideas or alternate ways to engage and drive incremental revenue through data insights




• Ability to organize competing priorities and thrive in a dynamic work environment




• Ability to work cross-functionally with the Field Sales Team, other internal Southwest partners, and various levels of Leadership within Companies




• Ability to successfully work independently as well as in a Team environment




• Required: High School Diploma or GED




• Advanced level experience, seasoned and specialized knowledge in:
  

• Customer Success Management, Sales or Marketing




• Airline Industry




• Long-term Customer relationship building




• Salesforce CRM




• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time




• Ability to communicate and interact with others in the English language to meet the demands of the job




• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job





Other Qualifications




• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines




• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986




• Must be at least 18 years of age




• Must be able to comply with Company attendance standards as described in established guidelines

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Dallas, Texas, United States

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