Job Description
Provides legendary Customer Service to our Customers by handling the processing of all Cargo Shipments
Pay Rate: $17.41
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Works in air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes.
Responsible for opening/closing of the air freight facilities at which they are working.
Handles Station AMS and radio communications traffic as needed
Checks Cargo information for each flight.
Answers Cargo facility telephones
Resolve Customer situations by providing Positively Outrageous Service.
Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
Responsibilities include greeting and handling Customers in a polite and friendly manner
Re-manifest cargo due to weight restrictions, delayed or cancelled flights, lost, delayed, or damaged shipments.
Conducts Federally Mandated screening of all cargo shipments according to the Southwest Airlines TSA approved security program
Handles cash, checks, credit cards, and coupons as forms of payment for shipments. Computes charges, makes change and balances daily transactions.
Handles any aspect of processing a cargo shipment by operating a computerized point-of-sale system; resolving related complaints and problems
Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty
Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
Responsible for ground security and assuring operations follow security procedures
May perform the duties of an Operations Agent. Further information can be found in the Operations Agent Job Description.
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
Job Requirements
High School Diploma, GED or equivalent education required.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Required: High School Diploma or GED
Preferred: College coursework or degree
Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
Must be able to obtain a SIDA badge and meet all local airport requirements
Must possess a valid state motor vehicle operator's license
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.
Must be able to lift and move items of 70 pounds and/or more. Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods.
Must be able to carry heavy items up and down jetway stairs.
Must be able to distinguish each color displayed on every type of screening equipment.
Must be able to hear and respond to the spoken voice and to audible alarms generated by screening equipment.
Must maintain the ability to wear prescribed uniforms.
Ability to work well with others as part of a team, meet the public, and work under stressful situations.
Must be able to obtain and maintain GSC qualification.
Must comply with DOT drug and alcohol testing program
Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations.
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
Must successfully complete Operations/Freight Agent training program with a 90% or greater average and evaluation / probationary period.
Must be aware of hazardous situations and be able to handle emergencies as needed.
Able to work under pressure and handle many functions at once with many different offices and/or groups of people.
Must work under tight time constraints to accomplish quick turns of aircraft.
Must possess good written and oral skills.
Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement.
Must be able to effectively communicate verbally by telephone, face to face and public address systems.
Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Must be able to communicate information and instructions verbally or via radio equipment.
Must be able to comply with Company attendance standards as described in established guidelines.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Ability to read, speak and write English
Foreign language skills are desirable, but not required
OTHER QUALIFICATIONS
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Indianapolis, Indiana, United States
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