Job Description
Provides Legendary Customer Service by coordinating all station activities to ensure a safe, efficient, and ontime operation with emphasis on Customer satisfaction. Directs activities of Manager of Ramp and Operations. In absence of the Station Manager, assumes those responsibilities.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Verifies that quality work is done in the station and assists in any required area
Reviews payroll and verifies that cash and negotiable items are handled properly
Provides special care, attention, and assistance to all SWA Customers as needed
Assists in hiring and training of Supervisors and station employees
Monitors staffing in all areas and verifies that overtime is used properly
Assures employee productivity
Maintains direct involvement in employee relations and oversees application of union agreements
Performs special tasks or assignments as delegated by the Station Manager
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Requirements
Must be able to work well with others as part of a Team
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of job
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Ability to meet the public, and work under stressful situations
Must be able to effectively communicate verbally by telephone, face to face, and public address systems
Must be able to use radio equipment
Must be able to communicate information and instructions verbally and/or via radio equipment
Must have extensive knowledge in the areas of Ramp and Operations
Must demonstrate the ability to lead and motivate
Required: High School Diploma or GED
Preferred: College degree
Preferred: Extensive Airline management experience
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must be at least 18 years of age.
Must be able to comply with Company attendance standards as described in established guidelines.
Ability to work shift work and/or overtime.
OTHER QUALIFICATIONS
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Dallas, Texas, United States
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