Job Description
Member Services Representative, AA Credit Union Branch Operations
This job is a member of the Credit Union Team within the American Airlines Credit Union. This position will be responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Opens new accounts, sells and processes Credit Union services for new and existing members
Posts deposits and processes loan payments
Processes various monetary transactions and maintains account information
Performs Notary Services as required
Creates and promotes positive name recognition for the Credit Union
Works with branch/department managers and leverages cross-selling opportunities
Researches member inquiries and provides solutions as required in a timely manner
Maintains awareness of all branch functions and duties to provide proper support and coverage at all times
Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
Fosters a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization
Ensures the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Performs loan interviews, processing and disbursement activities, as assigned by manager
Works a rotating Saturday schedule depending on job location
Performs other duties as assigned
Job Requirements
High school diploma or GED
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to pass applicable American Airlines pre-hire compliance checks
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must have an acceptable credit history, which will be verified
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory
College degree in business, finance, or related area, or equivalent financial services experience
Previous banking or Credit Union experience
Previous experience in a service-culture environment
