Job Description
A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-faceted. It comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values. If you like a fast paced, 24/7 operational environment then this rewarding opportunity is for you! From managing performance and recognition to delivering a safe on-time operation, you will have the ability to shape how our customers and co-workers feel about United.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
Recognize flight attendants for exemplary service, teamwork, and performance
Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as necessary
Keep our flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures
Showcase the delivery of new inflight products as determined by the Flight Experience team
Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively. Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service
Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
Ensure daily company goals, policy, and procedure compliance are met
Conduct investigations regarding performance, complaints, or other work-related issues
Team oriented, with enthusiasm for people and delivering exceptional service
Develop positive relationships with team members and other work groups to achieve our common goals
Job Requirements
Minimum 2 years equivalent or similar work experience
2+ years leadership experience managing and influencing a team
Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified
Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
Positive attitude and ability to adapt to constantly changing work environment
Demonstrated conflict resolution and decision-making capability
Proven ability to work independently and in a team environment
Must be legally authorized to work in the United States without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function and requirement of the position
Bachelor’s degree
Inflight Service, travel industry, or hospitality leadership experience highly preferred
Experience supervising a unionized workgroup
