Southwest Airlines Careers | Supervisor Provisioning Job ($32/hr) Baltimore BWI

Southwest Airlines

Job Description

Provides Legendary Customer Service by managing Provisioning Agents and, as a working Supervisor, oversees their work performance to ascertain that all job assignments are carried out according to Company regulations in a Safe and efficient manner to assure that an on-time operation is maintained.

Benefits and Offers

• Starting pay of $32 per hour plus Benefits you’ll love.




• Fly for free on any open seat on all Southwest flights (your eligible dependents fly, too)




• Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*




• An annual ProfitSharing contribution toward retirement—when we profit, you profit**




• Competitive health insurance for you and your family




• Opportunity to buy Southwest Airlines common stock at a 10% discount

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Provides special care, attention, and assistance to internal and external SWA Customer’s as needed




• Assists in training and mentoring Provisioning Agents to ensure awareness of appropriate regulations, procedures, and Company policies




• Manages and evaluates the work performance of Provisioning Agents to ensure that their work performance, attendance, and appearance meet Company requirements




• Sets clear expectations on daily assignments and procedures or process changes to Employees




• Recognizes Team member achievements and ensures appropriate and effective coaching and/or accountability is delivered to address performance shortcomings




• Actively coordinates with all departments to maintain the station's on-time performance




• Partners with fellow Supervisors and Leadership to achieve Station objectives




• Ensures Provisioning Agents are properly assigned and utilized




• Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty




• Proactively reallocates Employees as needed and assigns rest and meal breaks as required




• Determines that aircraft are properly serviced and provisioned prior to departure




• Orders, receives, and inventories provisioning supplies




• Responsible for ensuring that all Provisioning vehicles and work areas are kept clean




• Participates in initial and ongoing training (classroom and on-the-job), and remains current on knowledge, information, and equipment to achieve sustained maximum proficiency




• Duties may vary by size and organization of Provisioning Station




• May perform SIDA signatory responsibilities as assigned




• Must be able to meet any physical ability requirements listed on this description




• May perform other job duties as directed by Employee's Leaders

Job Requirements

• Ability to successfully complete Provisioning Agent training and perform all essential job functions of a Provisioning Agent.




• Ability to assume a high level of responsibility




• Ability to work constructively with others as part of a Team, meet the public and work in a variety of challenging situations under stressful conditions




• Ability to effectively communicate information and instructions verbally and/or via radio equipment, telephone, face to face, and public address systems




• Ability to read documents, follow instructions, learn, understand, and teach provisioning procedures, rules, and regulations including federal and local security regulations.




• Ability to read and write English




• Ability to use technology tools with sufficient speed to meet demands of job




• Ability to sufficiently use and navigate current computer software, including Microsoft Office products




• Ability to work on provisioning trucks and provisioning stands at heights of 10 feet or above




• Ability to work in environment with exposure to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods of time




• Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed




• Ability to maintain alertness to moving vehicles and aircraft




• Ability to work safely and with urgency under tight time constraints to accomplish quick turns of aircraft




• Ability to demonstrate strong organizational skills and attention to detail




• Ability to solve complex operational problems




• Ability to manage highly sensitive and confidential information




• Knowledge of Ramp, Operations, Provisioning and Freight Agents collective bargaining agreements and Company policies and procedures preferred




• No education requirement




• Preferred: 2 years of airline, military or industry related work experience in ramp, operations, or provisioning functions




• Must be able to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements




• Must possess a current valid driver’s license issued in the United States




• May be required by Station Leadership to obtain a Customs' Seal and meet all requirements to work international flights




• Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail




• Must be able to observe, and discern safety practices and communicate with Team members verbally and in writing




• Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces




• Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods




• Must be able to work in cramped or high places




• Must be able to carry heavy items up and down jetway stairs




• Must be able to bend, stretch, and squat to position self while working in the designated work areas including aircraft galleys, provisioning vehicles, warehouse/office area, and other designated work areas




• Must be able to operate cutting tools to open supply boxes




• Must maintain the ability to wear prescribed uniforms





OTHER QUALIFICATIONS




• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines




• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986




• Must be at least 18 years of age




• Must be able to comply with Company attendance standards as described in established guidelines




• Must be able to work various shifts including nights, weekends, holidays, and overtime and some travel may be required for training




• Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19

Job Details

Company: Southwest Airlines

Employment Type: Full-time

Job Location: Baltimore, Maryland, United States

Apply