Job Description
Provides legendary Customer Service by handling cargo and baggage service, directing and servicing aircraft, and related activities on the airport ramp.
Benefits and Offers
Starting pay of $17 per hour plus Benefits you’ll love
Opportunities for overtime and shift pick-ups
Fly for free on any open seat on all Southwest flights (your eligible dependents fly, too)
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck*
An annual ProfitSharing contribution toward retirement—when we profit, you profit**
Competitive health insurance for you and your family
Opportunity to buy Southwest Airlines common stock at a 10% discount
Your main responsibilities in this role include the following:
Duties and Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by servicing aircraft at ramps and terminals
Loads, unloads, services, guides, and directs Company Aircraft
Receives and records Customer baggage, air freight, mail and company materials as required
Handles all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent. Submits, either electronically or manually, a Cargo Bin Loading Slip (CBLS) to an Operations Agent
Picks up, delivers, and transports cargo and baggage to and from aircraft and prepares records in connection with these responsibilities
Warehouses, weighs, stacks, picks up and delivers air cargo, checks air cargo handled against accompanying forms to identify any mishandling or discrepancies and corrects routine errors
Safeguards Customers’ baggage, air cargo, air mail, and COMAT from weather, loss, theft, damage and/or destruction
Uses jetway stairs frequently to carry items checked at the gate to the aircraft bin
Reviews cargo forms for accuracy and corrects forms as necessary
Performs interior aircraft cabin cleaning by hand, including sweeping upholstery, cleans windows, galleys and disposal containers in accordance with applicable paperwork
Cleans and services lavatories, operates lavatory carts and disposes of contents in accordance with established procedures
May perform duties of a Provisioning Agent, including stocking aircraft cabin interiors for flights with equipment and supplies such as literature, disposal, and refuse containers and commissary items in accordance with applicable paperwork. Maintains an inventory of such items and supplies
Transports cabin and cleaning equipment between aircraft storage area
Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart and de-icers
Manually pushes and pulls push carts and containers
Works in the vicinity of and between passenger terminals, hangars and airfreight facilities, both indoors and outdoors
May be exposed to a wide variety of weather condition, jet and machinery noises, fumes, dirt and dust for extended periods of time
Completes forms and paperwork connected with work assignments according to established procedures, and enters such information in to the Company’s information system as required
Duties vary by size and organization of station.
Provides friendly service to all Co-workers and Customers. Has routine contact with people outside of the Company such as delivery agents, shippers, etc.
Responsible for the communicating, auditing, and correcting of pilot payroll prior to administration by the payroll department to assure the contract is fairly and efficiently administered
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Job Requirements
Ability to work well with others as part of a team, and work under stressful situations
Must be able to satisfactorily complete Ramp Agent training program with a 90% or greater average and an evaluation period
Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
Must be aware of hazardous situations and be able to handle emergencies as needed
Must work under tight time constraints to accomplish quick turns of aircraft
Must meet all grooming standards as outlined in the Ground Operations Employee Handbook and the Labor Agreement
Must be able to be alert to moving vehicles or aircraft and use radio equipment. Must be able to communicate information and instructions verbally and/or via radio equipment
No education requirement
No experience requirement
Must possess a valid state motor vehicle operator’s license
Must be able to obtain a SIDA badge and meet all local airport requirements
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Requires you to obtain and maintain USPS Clearance and meet all requirements to handle US Mail
Must be able to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces
Must be able to climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
Must be able to work in cramped or high places
Must be able to carry heavy items up and down jetway stairs
Must maintain the ability to wear prescribed uniforms
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Ability to work shift work and/or overtime
Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.
OTHER QUALIFICATIONS
Job Details
Company: Southwest Airlines
Employment Type: Full-time
Job Location: Little Rock, Arkansas, United States
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