American Airlines Careers | Staff Assistant II, Airport Hub/Gateway Job, DFW

American Airlines

Job Description

This job is a member of the Airport Hubs & Gateway Team within the Customer Experience Division

Responsible for handling one or more of the following as their primary role

• Attendance and compliance




• Distribution of equipment and supplies




• Coordinating schedules, overtime, headcount and some payroll




• Coordinating and maintaining operation coverage and lost time




• Managing new hire and transfer boarding

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:




• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.




• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.




• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.




• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.




• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Performs a wide variety of office duties including: coordinating schedules for team members, meeting arrangements, typing, filing, ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations




• Proffering overtime to collective bargaining agreement represented team members




• Provides assistance with preparation of management presentations and special projects as required




• Provides work schedules to team members, both current and new-hires




• Collaborates with Training and Manning on verifying work schedules, overtime resources, etc




• Troubleshoots and escalates office technology issues, including telephone and copier machines




• Tracks and ensures employees complete onboarding duties, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.




• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)




• Must be willing to work nights, weekends, holidays, rotating schedules and/or extended hours when required to complete task

Job Requirements

• High School diploma or GED equivalency




• Previous office/clerical experience




• Knowledge of MS Office Products including Word, Excel, PowerPoint, etc.




• Knowledge of policies, procedures, and corporate structure




• Ability to prioritize work, be detail-oriented and meet deadlines




• Ability to perform in a fast paced environment and handle multiple tasks simultaneously




• Ability to be self-motivated with strong organizational skills




• Ability to grasp concepts and functionality of specific software and programs




• Ability to effectively communicate both verbally and written with all levels within the Organization




• Excellent interpersonal skills with a focus on customer service




• Approachable and professional demeanor




• High level of professionalism and ability to maintain confidentiality




• Strong verbal and written communication skills




• Ability to work varied hours and holidays (as business needs may vary)




• Must be able to secure appropriate airport authority and/or US Customs security badges, (if applicable)





Preferred Qualifications

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Fort Worth, TX, USA

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