Job Description
Member Services Representative, AA Credit Union Payments Processing
This job is a member of the Credit Union Team within the American Airlines Credit Union. Responsible for daily functions associated with check processing, item processing, direct payments and funds transfers at American Airlines Credit Union.
Benefits and Offers
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Completes data entry and balancing functions
Coordinates return items with members, outside vendors, the Federal Reserve Bank and other institutions
Assists other departments with fraud resolution, member inquiries and related Accounting general ledger balancing
Works member cases/activities assigned
Follows and maintains policies and procedures to ensure strict compliance of NACHA rules and regulations and Federal Banking laws
Processes loan payments, multi-account and member deposits, credit card payments, and other checks, such as IRA, bankruptcy and payoff checks
Reviews, analyzes and approves Remote Deposit, Mobile, ATM, and other imaged enabled products
Logs, researches and makes necessary GL, account adjustments and/or returns
Processes Stop Pays and Check Batching
Completes daily balancing and branch closing
Obtains information from members for the timely and accurate processing of international and domestic funds transfer requests
Researches and verifies incoming and outgoing funds transfer information
Communicates with vendor to process funds transfers
Understands and is familiar with outgoing and incoming funds transfer laws
Deposits check returns, researches member returned checks on draft changes, processes member checks, verifies members for outgoing funds transfers, and Federal Reserve verifying and releasing funds transfers
Completes daily processing of workflows related to late returns, source of receipts, foreign collections and legal fees
Ability to work extended hours in support of business needs
Job Requirements
High school diploma or GED
Intermediate Excel and Word experience
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to exercise excellent customer service skills
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to perform mathematical calculations and analyze data
Ability to effectively prioritize work and meet deadlines under high volume pressure
Ability to cross-train and perform any role assigned within department
Ability to interact professionally with all employees and members
Ability to work independently and with minimal supervision
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to maintain satisfactory performance and attendance
Must pass applicable American Airlines pre-hire compliance checks
Must have an acceptable credit history, which will be verified
Responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act
Previous customer/member service experience
Previous banking or Credit Union experience
