Job Description
This job is a member of the Flight Sevice Team within the Customer Experience Division.
Responsible for serving as the laison between multiple departments located at Integrated Operation Control (IOC) and Flight Service.
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Benefits and Offers
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Your main responsibilities in this role include the following:
Duties and Responsibilities
Acts as first point of contact for notification of operational events that may impact the health, safety or security of flight attendants
Ensures proper event notification and reporting
Duty Managers communicate and coordinate with Flight Service Management, Crew Scheduling/Tracking, Risk Management , Association of Professional Flight Attendants (APFA) as well as flight attendants regarding significant events or diversions that impact crewmember
Participates in operational calls, creating operational reports and a delay summary for distribution to Flight Service leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS)
Ability to work a flexibile schedule including rotation of shifts and days off
Ability to work shifts including overnights, weekends, holidays and overtime
Job Requirements
High School diploma or GED Equivalency
Ability to exercise sound judgment and good decision making
Ability to multi-task and manage several projects, events, and programs simultaneously
Microsoft Office and Sabre experience
CERS experience
Knowledge of contract labor groups
Bachelor’s degree in relevant field or equivalent experience/training
2 years Flight Service experience
1 year crew tracking/scheduling experience
