American Airlines Careers | Customer Assistance Representative Job, Detroit DTW

American Airlines

Job Description

American Airlines is seeking Full Time Customer Assistance Representative at the Detroit Metropolitan Wayne County Airport:

Benefits and Offers

• Feel free to take advantage of all that American Airlines has to offer:




• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.




• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.




• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.




• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.




• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Your main responsibilities in this role include the following:

Duties and Responsibilities

• The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner:




• Accepting, checking and tagging customers’ baggage at kiosks




• Processing and completing credit card baggage transactions at kiosks




• Assisting customers with self-service kiosk check-in and kiosk baggage processing




• Queuing lines in ticket counter areas




• Accepting and activating customers’ self-tagged baggage




• Performing clearance and verification of documents at kiosks




• Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement




• Work shifts that include irregular and/or extended hours, weekends and holidays

Job Requirements

• High School diploma or GED or international equivalent




• Must be 18 years of age or older




• Read, write, fluently speak and understand the English language.




• Bilingual language skills may be required in some locations




• Applicable valid driver’s license as required by local authorities




• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements




• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable




• Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable




• Must be authorized to work in the U.S.





Preferred Qualifications




• Working knowledge of Sabre or any other Passenger Service System




• Previous face to face Customer Service experience




• Working in a fast pace environment

Job Details

Company: American Airlines

Employment Type: Full-time

Job Location: Detroit, MI, USA

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