Job Description
The Supervisor Inflight oversees the daily operation of Inflight Bases at Alaska Airlines. As a people leader, the Supervisor Inflight support Flight Attendants and ensures performance objectives are met including safety, reliability, and customer satisfaction.
Benefits and Offers
Competitive total rewards package
Medical, dental and vision benefits
401k match program
Monthly incentive pay plan
Annual incentive pay plan
Generous paid time off
Travel privileges on Alaska Airlines & Horizon Air
Your main responsibilities in this role include the following:
Duties and Responsibilities
Lead a large team of Flight Attendants to meet performance objectives including safety, reliability, and customer service.
Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
Influence team culture through positive actions, presence, and reinforcement of behaviors.
Manage base administrative functions, including customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.
Engage with Flight Attendants at outbound and inbound flights.
Answer incoming calls from Flight Attendants and handle all inquiries and solve problems.
Take initiative to address problems and implement improvements.
Complete operational base surveys to increase Flight Attendant engagement.
Lead and participate in additional project work.
Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.
Job Requirements
3 years of customer service experience.
2 years of airline or leadership experience.
Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.
Ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.
Able to swim 90 feet assisted with a life vest.
Body size cannot exceed specific aircraft dimensions (example: jump seat, harness without modification, cabin aisle and emergency exits).
Must be able to meet the company's grooming, uniform and appearance standards.
Able to demonstrate the physical ability to perform the duties of a flight attendant.
Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation.
Must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates.
Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.
Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.).
High school diploma or equivalent.
Minimum age of 21.
Must be authorized to work in the U.S.
Inflight or previous leadership experience.
Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.
Demonstrated professionalism, reliability, and the ability to work well under pressure.
Demonstrated enthusiasm, team spirit, and congeniality.
Excellent written, verbal, and interpersonal communication skills.
Demonstrates strong critical decision making and situational judgment skills.
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