Alaska Airlines Careers | Supervisor Inflight Jobs, Los Angeles LAX

Alaska Airlines

Job Description

The Supervisor Inflight oversees the daily operation of Inflight Bases at Alaska Airlines. As a people leader, the Supervisor Inflight support Flight Attendants and ensures performance objectives are met including safety, reliability, and customer satisfaction.

Benefits and Offers

• Competitive total rewards package




• Medical, dental and vision benefits




• 401k match program




• Monthly incentive pay plan




• Annual incentive pay plan




• Generous paid time off




• Travel privileges on Alaska Airlines & Horizon Air

Your main responsibilities in this role include the following:

Duties and Responsibilities

• Lead a large team of Flight Attendants to meet performance objectives including safety, reliability, and customer service.




• Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.




• Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.




• Influence team culture through positive actions, presence, and reinforcement of behaviors.




• Manage base administrative functions, including customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.




• Engage with Flight Attendants at outbound and inbound flights.




• Answer incoming calls from Flight Attendants and handle all inquiries and solve problems.




• Take initiative to address problems and implement improvements.




• Complete operational base surveys to increase Flight Attendant engagement.




• Lead and participate in additional project work.




• Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.

Job Requirements

• 3 years of customer service experience.




• 2 years of airline or leadership experience.




• Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.




• Ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.




• Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.




• Able to swim 90 feet assisted with a life vest.




• Body size cannot exceed specific aircraft dimensions (example: jump seat, harness without modification, cabin aisle and emergency exits).




• Must be able to meet the company's grooming, uniform and appearance standards.




• Able to demonstrate the physical ability to perform the duties of a flight attendant.




• Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation.




• Must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates.




• Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.




• Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.).




• High school diploma or equivalent.




• Minimum age of 21.




• Must be authorized to work in the U.S.





Preferred Qualifications




• Inflight or previous leadership experience.




• Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.




• Demonstrated professionalism, reliability, and the ability to work well under pressure.




• Demonstrated enthusiasm, team spirit, and congeniality.




• Excellent written, verbal, and interpersonal communication skills.




• Demonstrates strong critical decision making and situational judgment skills.

Job Details

Company: Alaska Airlines

Employment Type: Full-time

Job Location: Los Angeles, California, United States

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