Air Canada Careers | Sales Support Agent Job, São Paulo SAO Brazil

Air Canada

Job Description

Duties and Responsibilities

Your main responsibilities in this role include the following:

• Support to our Key Account Agents and Customers in Brazil.




• Provide support to Consolidators, OTA, TMC and TO.




• Groups Reservations & Ticketing.




• Handle individual PNR and ticket.




• Being update with Air Canada ticket policy and rules.




• Review & distribution of B2B Flash information.




• Benchmarking with OAL.




• Prepare sales reports from several sources.




• Figures tracking – Sales statistics analysis.




• Preparation & updates of product presentations for the Sales Team.




• Preparation of figures and data to support review meetings and sales strategic decisions.




• Assisting the Sales Team in outside activities, e.g. roadshows, trade fairs and product presentations.




• Coordination of sales events.




• Quote with vendors materials for Sales Department.




• Handling/follow up with various AC invoices from vendors.




• BSP duties as manage ticket authority, review invoices with their remuneration.

Job Requirements

• Tourism, Marketing, Admin. diploma/degree/in course.




• Sales support & reservations/ticketing experience preferably with airline or tourism industry.




• Good knowledge of Amadeus.




• Strong knowledge of Windows and MS office.




• Excellent work ethic and positive team spirit.




• Good customer focus.




• Adaptability and Flexibility.




• Good results orientation.




• Good analytical skills.




• Good organizing skills.




• Good writing skills.




• Ability to work full time.




• Must be willing to travel and work at night, weekend and holiday when request.




• Right to live and work in Brazil

Job Details

Company: Air Canada

Employment Type: Full-time

Job Location: São Paulo, Brazil

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