Air Canada Careers | Concierge Jobs, Newark EWR

Air Canada

Job Description

Air Canada is seeking dynamic and enthusiastic individuals to fill full-time permanent positions for Concierge Agents in the Newark Airport. Concierge Agents ease the way for our premium customers through their entire airport experience.

Hourly Rate of $ 15.75.

Your main responsibilities in this role include the following:

Duties and Responsibilities

• The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.




• This role includes all premium customer touch points such as check-in, Maple Leaf lounges along with traditional personal services.




• The position is modeled after concierge service found in 5 star hotels.




• The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers.




• A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy: “IF IT IS POSSIBLE, CONSIDER IT DONE.”




• Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.




• Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.




• Greet and assist all high value/high profile customers.




• Offer assistance for any special needs.




• Monitor connections and proactively initiate re-bookings as required.




• Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.




• Maintain and update Concierge library of reference material and daily log.




• Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.

Job Requirements

• You must possess at least a High School diploma/GED equivalent, be at least 18 years of age and possess current authorization to work in the U.S.




• Ability to work under pressure with a minimum of supervision.




• Must wear Company uniform as prescribed and conform to Company grooming standards.




• Must be able to stand for extended period of time.




• Must, after training, be able to efficiently use the Company’s automated reservations, ticketing and baggage tracing systems.




• Must maintain an acceptable attendance record.




• Must be able to work shift work including irregular shifts and overtime when required/directed.




• Strong knowledge of local city attractions, events, hotels, restaurants and services.




• Excellent customer service skills.




• Strong desire to consistently exceed customer expectations while providing personalized service.




• Proactive, take charge attitude in resolving problems with creative solutions.




• Good sense of judgment in balancing customer interests with company policy.




• Superior leadership and people skills with a demonstrated ability to work as a team player.




• Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.




• Impeccable grooming, excellent organization skills, strong attention to detail.




• Willing and able to work in a team environment.




• RES III, check-in and PC skills would be considered an asset.




• Superior knowledge of airline service information and airport procedures would be considered an asset.




• Airport Customer Sales and Service Agent experience would be considered an asset.




• Ticketing experience would be considered an asset.

Job Details

Company/Organization: Air Canada

Employment Type: Full-time

Job Location: Newark, NJ, USA

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