Job Description
The Cargo Accounts department is the main point of contact for all billing and accounts queries, from internal and external customers, for Air Canada Cargo within the UK. The department works closely with the Customer Service department to ensure that all customer shipments are billed efficiently and accurately. When dealing with customer billing queries this role will require some investigative skills to ascertain the legitimacy of claims.
Your main responsibilities in this role include the following:
Duties and Responsibilities
Action and record all customer enquiries received from external and internal customers
Verify that daily Airway Bill charges are correct for Import, Export & Irish shipments
Work closely with the Customer Service Unit to eradicate billing errors
Contact customers to confirm and reject adjustment requests. Prepare Cargo adjustment as necessary using Word & Excel
Prepare Cargo Accounts Settlement System (CASS) adjustments when required and arrange for the input of data into the Cargo accounting system (CITRIX)
Prepare Cargo documentation for uploading to the Air Canada Cargo document management system (Odiss)
Provide support and deputise for the Cargo Accounts Coordinator / Lead Accounts Clerk where required
Verify daily CASS output from Citrix and prepare and raise CASS adjustments using Word & Excel
Identify all charges from CASS reports relating to Import, Export & Irish shipments
General duties as assigned relative to Cargo Accounts
Ensure compliance with Air Canada University online training
Job Requirements
Applicants must have the permanent and unrestricted right to live and work in the United Kingdom
Previous Cargo experience an advantage
Good computer skills with a high level of accuracy, experience with Microsoft Office an asset
Good verbal and written skills
Must be a team player and represent Air Canada in a professional manner
Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers
Ability to work under pressure, plan workload and meet deadlines with minimal supervision
Conform to Company grooming standard
Ability to access the AC Aeronet and independently research the AC publications to determine Company procedures and processes
Required to wear PPE in designated high-risk areas
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